Project payments, cancellations, and refunds

1. Custom Development Work

Most FORVILL services are custom-built for a specific client, idea, business workflow, app, website, dashboard, automation, or technical requirement. Because time, planning, design, code, meetings, and resources are invested from the beginning, refunds are not guaranteed once work has started.

2. Advance Payments

Advance payments are used to reserve development time, begin requirement analysis, prepare project structure, plan technical architecture, start design, and allocate resources. If a client cancels before any work begins, FORVILL may review a partial refund request after deducting administrative, consultation, planning, payment gateway, and resource allocation costs.

If work has already started, the advance may be non-refundable or partially refundable only after reviewing completed work, committed time, third-party costs, and project stage.

3. Milestone Payments

Milestone payments are linked to planned stages such as discovery, UI/UX, backend, app development, admin panel, testing, deployment, or maintenance. A paid milestone is generally not refundable once the milestone work has been started, delivered, approved, or used by the client.

If a project is cancelled midway, FORVILL may provide completed deliverables for paid milestones, subject to full payment of any pending approved work.

4. AI Fast Launch and Short-Timeline Projects

AI Fast Launch, 10-day MVP, quick website, demo-ready app, and urgent delivery projects begin quickly and require immediate resource allocation. Refunds for such projects are limited because planning and execution start soon after confirmation.

5. Subscriptions and Maintenance Plans

Monthly maintenance, recurring support, product growth plans, server monitoring, and subscription services are billed for the active service period. Fees for an active or already-started billing period are generally non-refundable. Clients may request cancellation of the next billing cycle according to the agreed notice period.

Unused support hours or unused minor changes may not automatically roll over unless agreed in writing.

6. Third-Party Costs

Domain purchases, hosting charges, SSL, app store fees, cloud credits, SMS/WhatsApp costs, paid APIs, plugins, templates, stock assets, payment gateway charges, software licenses, and other third-party expenses are non-refundable once purchased, activated, consumed, or billed by the third-party provider.

7. Cancellation by Client

Clients can request cancellation by contacting FORVILL with project details, payment references, and cancellation reason. FORVILL will review the project stage, completed work, pending dues, third-party expenses, approved milestones, and any written agreement before confirming whether a refund, partial refund, credit, or no refund applies.

8. Cancellation by FORVILL

FORVILL may pause or cancel work if the client does not provide required information, delays payment, requests illegal or harmful functionality, violates terms, misuses delivered work, or repeatedly changes scope without approval. In such cases, refunds depend on completed work, pending dues, and project stage.

9. Refund Processing Time

If a refund is approved, it may take a reasonable processing period depending on payment gateway, bank, accounting review, and internal approval. Payment gateway charges or transaction fees may be deducted where applicable.

10. Disputes and Support

Before raising a dispute, clients are encouraged to contact FORVILL so the issue can be reviewed and resolved through revision, support, milestone adjustment, credit, or another practical solution where possible.

For refund or cancellation requests, contact [email protected] with your name, project title, payment date, amount, and reason for request.